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Cannot contact EE from abroad, phones cannot make outbound calls or texts

RickWhitehead
Investigator
Investigator

‎14-05-2025 04:53 PM

EE have kindly switched off outbound calls and texts on my 2 business account phones. I'm abroad but we have roam further on both subscriptions  - which has met our needs for the last 3+ years. The website and app do not work as I am logged in but see errors where my subscription and billing details should be. I've sent 3 complaint forms - 2 from business.ee.co.uk and one from ee.co.uk  - and received only automated responses.  I've messaged on facebook, X and the online chat - all offer no more than automated responses. I've messaged on Linkedin - no response. The next call will be offcom and then a small claims court?

0 Helpful
10 REPLIES 10
bristolian
EE Community Star
EE Community Star
In response to RickWhitehead

‎14-05-2025 11:05 PM - edited ‎14-05-2025 11:06 PM

@RickWhitehead wrote:

I am proficient with technology. 

There's a whole variety of users post on this forum, with all manner of experience - from complete beginner to those more experienced. Thus regular posters can take nothing for granted when responding.

One fair clue is when plenty of methodical detail is provided in posts, and/or they are reasoned without being overly emotive.

I'm with you on the CS "guide" thing though, completely agree! Good luck getting your issue sorted, please do post back with the outcome - whether it was an account-specific issue or something else.