Can’t call or make texts from vietnam to uk

[Ha72]

Hi I’m currently in Vietnam and will be here for sometime I receive text from EE stating I have not  any chargeable calls etc from my phone and I need to use it or it will hibernate or may even lose my number 

I topped my phone up and tried to send text but not sending and phone calls are not connecting so I can’t even call EE for help

i have turned on roaming and Wi-Fi calling and. Still nothing working 

please help

many thanks 

[bristolian]

---

@Ha72 wrote:

Iso if I call CS myself from go through security from another number ( which will be quite costly as abroad) can they activate roaming for me ? 

---

As per previous replies to this thread, PAYG phones are auto-enabled for roaming on their first use in the UK. There is no other method.

If there was another method, I would have advised so in my previous replies! You will have to keep tiding yourself over using top-ups until you're able to return the SIM to the UK. Roaming enablement will consequently allow use of network-based services abroad - calls, texts & mobile data.

[Ha72]

I called CS tech support and they turned roaming on but it still did not work after trouble shooting and they said it’s basically what you said not activated in the uk 

Tech said they will send me a new sim to my home address in the uk other daughter will activate and bring it back with her when she comes Vietnam next month 

thanks for your help you very knowledgeable 

[bristolian]

---

@Ha72 wrote:

I called CS tech support and they turned roaming on but it still did not work after trouble shooting and they said it’s basically what you said not activated in the uk 

---

It would be interesting to know what they've actually done... the fact that roaming still didn't work after they apparently activated it, is quite telling...