Can’t call 0330 from abroad

[leanaugh]

Calling these numbers from USA - I have a roaming add on… but answers with various different messages - music, recorded person asking me to state my name etc.. why is this? It should be the same as in the uk??

[Chris_B]

@leanaugh  If your trying to call a UK number remove the 0 and put 44 or +44   You need to enter the country code and 0 isn’t a country code. 

[leanaugh]

Tried both - no joy unfortunately!

[bristolian]

Can you call other UK landline numbers? How about UK mobiles?

Are the symptoms consistent across different US networks?

[leanaugh]

I’ve a work phone with me too - just trying and I can’t call that - and I can’t use that to call my personal phone either!

[leanaugh]

But it seems to be letting me call uk landlines?

[Ali_A]

Hi @leanaugh 

Welcome to the EE Community. 

Are you able to go into your device settings and manually connect to an alternative mobile network? 
Once connected wait around 5 minutes and try the calls? 

Ali

 

[leanaugh]

Hi Ali

tried that but the others only seem to go into SOS

going back to the main one I’m using (t mobile), it’s really strange, because one minute it will call the number I’m trying and get through. A minute later it won’t connect and makes various different sounds? 

[Ali_A]

@leanaugh 

Are there any other 0330 /  0044330 numbers that you have been able to test and are you facing the same issue with those? 

Ali

[bristolian]

---

@Ali_A wrote

Are there any other 0330 /  0044330 numbers

---

Much easier to check with standard international dialling conventions and just quote +443xxx

Following any other dialling format just provides opportunity for error.