Unable to make calls from Portugal

garyruss · ‎03-05-2025

I am aware a number of EE users in portugal have had an issue making calls after the power outage 5 days ago. My wife and I still cannot make calls (including WiFi calls)

How do we fix?

LouiseWood1965 · ‎03-05-2025

I’m in Portugal and since the power outage I can’t make any phone calls…WhatsApp calls are fine, email, internet and everything else is fine but I can’t make a “normal” phone call…any else had the same issue/how did you resolve?

TIA

Northerner · ‎03-05-2025

Hi @LouiseWood1965

If there was an issue with the local network then you'll need to wait until that network is fixed. This is outside of EE control.

Try periodically restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎03-05-2025

Standard troubleshooting, and several other threads reporting, have you tried manually cycling through the various local networks?

Are your symptoms the same on each one?

Theo2411 · ‎03-05-2025

Can not call EE because I can not make calls no more after the electricity cut... Who knows what is going on ,?

Theo2411 · ‎03-05-2025

Can't make phone calls after the power cut .. really bad.. can not even call EE

Chris_B · ‎03-05-2025

@Theo2411 who knows what’s going on with what ?

If the local network has been affected by power outages this will also include cellular masts as they need power to operate so your device doesn’t connect to a mast as there is no cellular signal to connect too.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Theo2411 · ‎03-05-2025

Hi . Did you find out why there is no roaming... I have same problem.. can't call EE and being stuck in the mountains of Portugal without phone / only what's app

bristolian · ‎03-05-2025

@Chris_B wrote:

If the local network has been affected by power outages this will also include cellular masts as they need power to operate so your device doesn’t connect to a mast as there is no cellular signal to connect too.

Power cuts to the access network cause a total loss of coverage.

If users can send & receive texts, and/or use mobile data, and/or receive calls, the issue is not coverage related.

Lisrowan · ‎03-05-2025

We have 9 lines some currently roaming some not noone can make normal calls or texts