Calling from abroad

[A-n-d-y]

Hi I’ve recently changed from contract to pay as you go. Why am I now unable to call EE from Germany, I never had a problem until I changed my plan

[XRaySpeX · Accepted solution]

@A-n-d-y : When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

[A-n-d-y]

That was never explained to me. I live and work in Germany now. So don’t
know what to do about EE. I can’t even call 150 to talk to anyone

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.