Accessing a human being in customer services

[sarah612]

---

Is it possible to access a human being in customer services?  If so, how? when I call the customer services numbers i only receive a voicemessage and lots of text messages.  I need to talk to an actual human.  How can I achieve this? 

[XRaySpeX · Accepted solution]

Choose option 2 instead of 1.

What is your issue with roaming? Perhaps we can help it.

[sarah612]

Thank you.  I'm trying to talk to someone about roaming in the USA for a month.  Is there a monthly pass? Do I have to up my cap limit?  what to do? 

[XRaySpeX]

If you are on contract, you may use your usual UK allowances in the EE ROW Zone 1 with up to 50 GB data per billing month if you have more, when you buy the Zone 1 Pass for £5 / day or £25 / week or already have it as an Inclusive Extra or you have an EE Full Works or EE Max Plan. Otherwise you will need to pay the charges or buy roaming add-ons as set out in https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/usa.

If you are on contract, just remember to text ROAMING to 150 before you leave UK to ensure the roaming ability is enabled on your account.

If you are on PAYG, just make sure you had already used your PAYG SIM to make a call or text in the UK.