Abroad

ddgym
Investigator
Investigator

Hi, I’m going abroad for 1 week to Portugal.

I have a pay as you go 30 day subscription pack and have been able to use the 7 day abroad add on (ROAMEU7D) before in Italy.
However, while I will be away this time my 30 day pack will expire (I’m away 15-22/10 and my pack will renew on 18/10), though I will have money in my account for it to auto renew. Will this affect the 7 day abroad add on, e.g. because my pack renews will I also have to pay for another abroad pack or will the 7 day pack just continue as long as my 30 day pack renews?

Hope this makes sense and thanks in advance.

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@ddgym  The pack renews will not effect the 7 days pass.  And no you don’t need to purchase a new pass. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@ddgym  The pack renews will not effect the 7 days pass.  And no you don’t need to purchase a new pass. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Katie_B
EE Community Support Team

Good afternoon @ddgym

Welcome to the EE Community. 

As long as the funds are available for your pack to renew this will not affect your pass. 

Hope this helps and you have a fantastic time in Portugal. 

Katie