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Abroad unable to contact EE

Booge68
Explorer

Just switched 4 contracts to EE  last month , unable to use the 150 or +44 mobile to reach EE. Now abroad and have no roaming or call capability on any of the phones despite being included in the 4 contracts and reassurances from EE  fore left that all sorted. 
tried X and Messenger but just get auto contact us on these numbers response! 
Any help from EE on here please?

2 REPLIES 2
Booge68
Explorer

Just switched 4 contracts to EE  last month , unable to use the 150 or +44 mobile to reach EE. Now abroad and have no roaming or call capability on any of the phones despite being included in the 4 contracts and reassurances from EE  fore left that all sorted. 
tried X and Messenger but just get auto contact us on these numbers response! 
Any help from EE on here please?

XRaySpeX
EE Community Star
EE Community Star

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP