Abroad With EE Son Can't Buy Pass On Website Unlike Me

Natalie868 · ‎14-04-2025

Hello I am abroad in Spain and my 2 of my sons are on the exact same contract with same settings, one has been able to buy the pass but he tried to do it in the same way on his brother's phone but was unable to. Tried to contact customer support, said it would send me a text but I couldn't respond to it so I can't talk to someone. Please understand this is very frustrating and I would like to speak to customer service because it is costing a lot of money. Thanks in advance

Leanne_T · ‎15-04-2025

Morning @Natalie868

Thanks for coming to the community.

If you could call us from any other phone on +44 (0)7953 966 150 or using a VoIP service, as @XRaySpeX has advised, once connected please select option 2. One of our guides can check your son's account and make sure this is fully set up for roaming.

Let us know how you get on.

Leanne.

View solution in original post

XRaySpeX · ‎14-04-2025

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎15-04-2025

Morning @Natalie868

Thanks for coming to the community.

If you could call us from any other phone on +44 (0)7953 966 150 or using a VoIP service, as @XRaySpeX has advised, once connected please select option 2. One of our guides can check your son's account and make sure this is fully set up for roaming.

Let us know how you get on.

Leanne.