150 or customer

[Gsq]

I can’t make a call to 150 through my mobile , or other number. Now I’m in turkey.  Very frustrated.  Cos I can’t check my cap etc.  thanks ! 

[Schockwave · Accepted solution]

Hello @Gsq ,

Welcome to the community,

Are you on pay as you go or monthly contract?

If on contract, did you enable roaming on your account?

If on pay as you go, when did you last make a chargeable call or text?

You can make a call using something like Skype, see my signature.

[XRaySpeX]

@Gsq : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.