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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

5271 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

4886 Posts

Orders

A place to ask questions about your orders from EE.

5931 Posts

Activity in Account

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Upgrade Handset

I would like to upgrade my handset but keep my plan. When I go through the upgrade options on the website I have to choose a new plan. Ideally I would like to just upgrade the handset, my existing phone is paid off but my old plan suits me better tha...

Resolved! EE perks code not generating

Hi,I'm trying to generate a discount code from the perks site but it keeps coming up with an error "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative"I am currently working for a...

EE link device error

Up until very recently I could log in to the app or website and I could access all details of my account, however now everytime I log in via the app or website im asked to link devices (I have 3 different numbers on my account) and none are accepted ...

snellsbg by • Investigator
  • 12 Views
  • 0 replies
  • 0 Helpful

Redeem Google watch

Hi I received my new Google pixel 10 pro XL on 22/12/25How do I now redeem my free gift of a Google pixel watch?

NCam by • Investigator
  • 36 Views
  • 3 replies
  • 1 Helpful

App not loading

I’m trying to view my latest bill but I log in to the app and it comes up with an error same when I am trying to sign on on the website. Is there a problem with EE at the moment? 

Resolved! Can't log into app

Hi I recently upgraded my phone.  I have tried to log into the app, using the correct log in details and password and it won't let me, keeps loading back to the log in page? Any ideas please? Thanks

Order Reference

EE don’t recognise order number they provided and I need it to know through EE app to track my order. It also don’t recognise the email either despite being logged in on the said email. I’m a new customer. 

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