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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

5635 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Orders

A place to ask questions about your orders from EE.

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Activity in Account

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Top up PAYG

I have added £10 credit to my PAYG SIM so I can select another plan for my mobile wifi router. When choosing a plan, I get a message saying the payment hasn't gone through. However, I am also unable to text or call 150 when I put the SIM into my phon...

RobF1972 by • Investigator
  • 93 Views
  • 9 replies
  • 0 Helpful

Proof of purchase request

HelloCould I use this platform to request proof of purchase for my new device I have just ordered?if possible, please forward it to my email address.Thank you

Reon89 by • Visitor
  • 35 Views
  • 1 replies
  • 0 Helpful

Resolved! Can’t link mobiles in app

hii know this has been asked before but has anyone managed to solve linking their mobiles to the app?I have made countless calls to ee who tell me it’s a known issue and it’s being worked on.its been going on for months now though and even though I’m...

Vix30 by • Explorer
  • 1097 Views
  • 14 replies
  • 3 Helpful

Charged £30 plan after agreeing to £25 EE Business SIM

Charged £82 for first EE Business SIM bill – wrong tariff? I recently purchased an EE Business SIM by phone and was offered two options: • Around £25/month standard plan• Around £30/month plan including international calls/texts I specifically declin...

LU369 by • Visitor
  • 41 Views
  • 1 replies
  • 1 Helpful

Unable to Broadband in EE app

I have just had my EE Smart hub installed I am unable to manage the broadband via the app which a lot of features are only accessible through. I can sign in initially after reinstalling the app but it then just hangs trying to load up.Very annoying l...

New Customer woes

I bought a SIM only contract, which is now up and running  BUT, I cannot use the APP/Website - as it wont let me add my account to it.  I notice there are a lot of people saying the same thing.  I would also like to use my Inclusive Extra - but I hav...

Finance options changed

I've been looking at getting one of the TVs on finance. I looked at the beginning of the month, and it allowed me to select up to 48 months repayment option with a deposit on the tv. I didn't have the deposit at the time. Waited a week, went to purch...

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