Account

Considering upgrading my out-of-contract EE sim-only for three numbers

HiI need some help and advice with the following and any help would be very much appreciated. I'm out of contract with a sim-only deal with EE, which has three numbers, all family.I'm out of contract with Sky Broadband.Should I move to a new EE sim-o...

Resolved! Difficult to leave ee

It shouldn't be this difficult to leave ee. Unable to cancel on the app. Tried doing the live chat but told they cannot do it and was told to txt a number for info which just directed me back to the website to cancel. I've been on hold for over 30 mi...

Change payment date

Hello, if i changed my payment date and it says next bill will be produced 20th, my payment date is normally 12th. What does it mean for the payment on 12th of this month?

Troubles with saving my card on the app

I recently tried to save my card on the EE app and every time I write my card details and press save it directs me to another page and shows a page saying "This content is blocked. Contact the site owner to fix the issue." Is there any other way I ca...

Pay as you go

Hi I topped up my phone online last night buying a £15 package and it took my money but didn't give put the package on my sim or give me any credit

Fraudulent orders on account

I’m posting this to see whether anyone else has experienced something similar and to understand how EE’s security procedures allowed this to happen. I am an existing EE customer and already had active Cifas Protective Registration in place because ...

Adding netflix to plan contract

when i look up subscription addons NETFLIX isnt availablerelative told me should add to sim plan instead paying separately.cant find the option to add as subscription.

Resolved! MacBook neo

Hi, I'm hoping someone from EE can help with my MacBook Neo order.I ordered an Apple MacBook Neo 13-inch, 256GB in Indigo on 14 September on finance. When I ordered, the estimated dispatch time showed more than 28 days.The website for the exact same ...

Services restricted unexpectedly before deadline date

I have just had my services cut odd at 3.30am. When I have checked, they say its an account issue, when I look at my account it states please pay bill by 13th October or my services may be suspended. It is currently 4th of October and they have cut m...

I was mis-sold a contract at a much higher price!

Last September I switched to EE One - Full Fibre 900 and Full Works mobile plan.1) I actually never received a copy of the contract. All I have from back then is a 'screenshare' email from when I took the contract out.2) My online account never incor...