Account

Hi,I'm trying to generate a discount code from the perks site but it keeps coming up with an error "Unable to Retrieve Code at this current time, if the problem persists please contact your company EE Perks representative"I am currently working for a...

IPhone wrong colour

Hey folks im new to this forum but hoping I can get some help.I ordered the Iphone 17 Pro as a Xmas gift for my partner, unfortunately it has came a different colour from the one she was after. (Fairly certain I asked for Silver and its came orange) ...

Account closed but Netflix is still active

Hi,I'm wondering if anyone can help me here, my contract with EE came to an end on 10th August and I received my final bill with a refund of £1. One of my inclusive extra was Netflix. As per the screenshots attached my Netflix account is still active...

Can't call 150 or receive txt

Hi from reading below my daughter ls SIM card may have gone into hybination mode. Can this be undone?I have topped it up with £10 before I knew this was a thing. Have I lost the £10? She has WhatsApp and the number lets us call on that.But can't call...

EE link device error

Up until very recently I could log in to the app or website and I could access all details of my account, however now everytime I log in via the app or website im asked to link devices (I have 3 different numbers on my account) and none are accepted ...

App not loading

I’m trying to view my latest bill but I log in to the app and it comes up with an error same when I am trying to sign on on the website. Is there a problem with EE at the moment?

Resolved! Upgrade Handset

I would like to upgrade my handset but keep my plan. When I go through the upgrade options on the website I have to choose a new plan. Ideally I would like to just upgrade the handset, my existing phone is paid off but my old plan suits me better tha...