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Activity in Account
Resolved! Linking two devices (mobile PAYG numbers) to the same EE Account ID
Please could someone confirm if two PAYG mobile numbers can be linked to the same EE Account ID? I've had different responses, one saying you can and one advising that you must create separate Account/EE ID for each PAYG number.Bit of background…I ha...
Broadband – 3 Weeks to Connect, Broken Speeds, Ignored Cancellation, Then EE Can
1. Who I am and how long I was with EE I've been an EE mobile customer for five years (2020–2025). Never had a problem. In May 2025, I trusted them and added broadband. They promised me that multiple people in my house could stream Netflix, play PS5,...
Formal Complaint – Overcharging and Misrepresentation
Dear EE Customer Relations Team, My name is Obi and I am writing to lodge a formal complaint regarding serious issues of overcharging and misrepresentation on my EE account. Summary of Complaint: I was previously with Sky for broadband and TV for fiv...
Resolved! Contact a human
WHY CAN I NOT TALK TO A HUMAN. I AM TIRED OF GOING THROUGH PRESS ONE FOR THIS TWO FOR. I AM LOSING TH E WILL TO LIVE. IF I COULD TALK TO A HUMAN ONE MINUTE WOULD DO. ARE ALL MOBILE COMPANIES SO UNCARING OF CUSTOMERS THAT THEY HAVE SUCH DODGY SUPPORT?...
EE Perks not generating code
Afternoon,I hhave noticed there are many others who are experiencing issues with generating an EE Perk code. I have had my NHS EE Perk for a significant number of years. I have all 5 codes available but I seem to be getting an error when trying to ge...
Additional phone lines
Hi I have my contract with ee but I also have 2 additional lines on my contract, am I able to transfer these additional lines over to the people currently using them, so it will be there own contract and I wont have anything to do with them. x
Resolved! EE perks
Hi, I am trying to upgrade my phone, and am trying to get my 20% off with my blue light card, but when I try to log in to my EE perks it states account deactivated. I have called 150 and nobody seems to be able to help me. Any help would be greatly a...
App issues
Want to be able to access parental controls via the app but it won't allow me to log in! Keeps taking me back to the home screen & I gather this is a common issue. Not helpful at all.
Internet
Hi I paid my internet the other day but they have just turned it off I’ve tried to ring them but they finish at 9 so there closed it’s so annoying as I need my internet
Order progress?
So i placed an order on Saturday for a new phone (upgrade iPhone 17 Pro Max 1tb Blue) and it was nothing short of torture. i placed the order via the EE app/live chat and it took close to 3 hours to complete the order.My reason for the post isnt beca...
