Account

EE Full Works 24 month sim only - Where has it gone?!

Hi,Can’t seem to see this plan anymore on my online account - has it been withdrawn? I have a Friends and Family code on my account so will that affect this?

Resolved! Where to see the break down of my usage

Good morning.When I log-in, at https://ee.co.uk/manage I see the option "View full usage" but it is takes me to https://ee.co.uk/plans-subscriptions/mobile"" which has no breakdown of my usage. Previously I could see my usage including how many minut...

how to change email address

Has anyone know how to change email address permanently?I know I can log in to my account set new email there but it only works as long as I' logged in.When I try to log in again All I can see is "We Couln't find an account to match ser ID". The pas...

Unable to get into account due to EE locking me out

This has been two weeks since I have not had a chance to sign in and when I send my biometrics it's saying, it's sent a passcode to messages on Google messages and does not I will be getting an ombudsman involved and I think you all need to, too. W...

Mis sold mobile plan

On 24th January I visited an EE store to upgrade my phone and also arrange a new contract / extend my existing contract.Right at the beginning of the consultation, I stated to the sales assistant that I did not want my phone bills to rise from the £4...

ee one household

i am with o2, my partner with ee and our broadband with ee, both in her name.i spoke to an advisor today who told me in order to switch to ee and get the ee one unlimited reduced charge i need to be added to the household, which can be done by my par...

Paying my roaming bill if my account has been suspended while I’m in egypt

I am trying to pay my roaming bill as my account has been suspended for a late payment… I have just paid my normal bill but it won’t let me call 150 to pay my roaming bill could someone please ring me from EE so I can sort this out

No Esim

ive re signed back up to EE today after leaving them. ive signed up for the unlimited package and received 2 emails but theres no Esim? ive looked in my account and it won't let me link anything? ive tried ringing 150 but its fails, ive tried ringing...