Account

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

Contract offers

I would like to upgrade my contract

EE Voucher Code not working

Hi, I attended an AI Masterclass the other day at EE Studios. I received a £100 off £150 voucher to be used on the website. However, I have been trying to use it today but I get a message saying the voucher cannot be used? Please assist.

Poor support from EE

I am trying to link my device to my EE app for 4 months now. I have spoken to EE support so many times. Everytime, I am told "I know how this is frustrating and bla bla bla" and that it will be fixed in 24 hrs the two days and then a complaint is rai...

Broadband Upgrade Offer, Annual Price Rise & TNT Sports on Sky Pricing

I moved across from BT in February 2025 and currently have Full Fibre 500 Essentials and TNT Sports on Sky on a 24-month contract. I'm very happy with the service, with billing nice and simple and everything working as it should.On 25th February this...

Delivery

Hello I ordered a MacBook with a power adapter. I am waiting for the MacBook still however the adapter says it’s been delivered however I have not received it and I have not been contacted by Royal Mail about it being delivered or even out for delive...

Changing direct debit details

I have gone into Billing and payments to change the direct debit details on my account but it won't let me because the 'Change Details' button is greyed out - even though I have paid this month's bill already.Currently my mobile bill is paid from my ...

Resolved! Live chat app

Hello, I was on a live chat this morning through the EE app and now the icon has disappeared off the app and I cannot find the chat I was on and existing chats. I have restarted my phone and redownload the app and nothing. Before I ring can any assis...

Resolved! Multiple accounts/logins for the EE App

Is there any way you can have multiple logins to the EE app so both myself and my wife can have a login on our respective phones? I've tried to create another login but when I tried to link to my products, it told me that if I made the link, my other...