Account

Resolved! Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...

Upgrade

I've chosen a new phone but clicked wrong colour how can I amend this

Resolved! Mis- sold a tablet when upgrading, told it was free

Told the tablet was free but I think reading I could have got reduced plan. The staff at E were whispering, “ is that your third to day, pointing at tablet” . Before that they tried to sell me a sim. They to,d me these were the only ways to lower ...

PayPal top up

Hi, I topped up using PayPal to pay my datapack. PayPal said they sent the money to EE PIN but when I call 150 to check my balance they said I have £0. Can someone help me. thanks.

Unable to Read my Bill

Since changing from BT I am unable to read my bill on any browser or EE app. I have called twice and both said to raise a ticket. I get the Billing page but it just hangs. Called today and tried to link under advice from assistant but no luck. Would...

WHERE ARE MY VAT INVOICES?

I dont understand. why it is so difficult to see my billing...please email me my last quarters invoices

Unable to upgrade online....

Unable to upgrade online....Customer Service contacted on several occasions but will never admit to any problem with the website....Why have an online upgrade option if it is unuseable....

My Account Ended And EE Still Hasnt Removed Them From Netflix

Hello,How to I unlink EE from my netflix and MS Office 365 accounts?My contract has ended.I contacted EE support and EE complaints about this back in November and still they've not unlinked from my accounts.EE kept telling me I need to contact Netfli...

Samsung Watch ultra ordered 2 days ago says dispatched

Hi I paid to upgraded my Samsung watch 6 to a Samsung watch ultra 2 days ago and says dispatched but I've go no email or text saying so and no message from DPD either.What's going on

Account number: GB*******

Hi , I have paid my first broadband bill and a text was sent with a link to view my bill but I cant see it. I have been with EE mobile for over 20 years . So all I can see is my mobile bill. [Mod edit: removed personal details]