Account

Replacement pay as you go sim

How can I get a replacement sim but keep the same number for a stolen mobile phone?

How long does it take for a pay as you go sim to activate?

I bought a pay as you go sim two weeks ago, a lot of hassle later two of them arrived yesterday. I've put it in my phone, but my number hasn't transferred yet and none of the allowances i paid for are available. I paid £20 for a 70gb monthly sim, yet...

Trying to cancel at the end of contract

My contract ends in 43 days. I tried to cancel a couple of weeks ago and was advised to call back after yesterday once I hit the 45day before the minimum term. I’ve been on the customer service chat today asking to cancel and then again via telephone...

Add-ons

Is there still problems with the add-ons in the EE app 

Xbox Game Pass

Hi I recently switched to EE broadband and was told that I would get 6 months free game pass but when I click the link and select add nothing happens. Can someone help please??

£5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

Chatham

I have been trying to speak with an agent in 2 days now.They never return their calls.

My watch contract ended in March, how do l terminate . I am still billed for it.

EE, premium prices

ee have given me constant problems 1. when i had a promotional unlimited data add on it still used data from my pack allowance 2. when i tried to cancel my pack later on it took 6 weeks to get rid of it 3. i have an offer to get free data when i top ...