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My watch contract ended in March, how do l terminate . I am still billed for it.

Dilly6
Visitor

‎10-05-2024 10:35 AM

 
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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎10-05-2024 10:37 AM

Hi @Dilly6 

Unless you gave 30 days notice then your contract has not ended just your minimum contract term.

To cancel you need to call EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Profile closed
Not applicable

‎10-05-2024 10:38 AM

Hello @Dilly6 

Once your term for your contract is up you will be put under a 30 day rolling contract.  You will need to call to give notice

If you call 150 and select Thinking of Leaving to cancel your contract. 

However there is info about cancelling your contract here - https://ee.co.uk/help/profile/leaving-ee/cancel-my-contract-with-ee

bristolian
EE Community Star
EE Community Star
In response to Profile closed

‎10-05-2024 11:06 AM

@Profile closed wrote:

Once your term for your contract is up you will be put under a 30 day rolling contract.

This is at the heart of the popular misconception about contracts "ending". You are always on a 30day rolling contract from day-one - nothing changes there.

The only difference is the minimum term finishes - some call this a "commitment period".

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