11-03-2019 10:51 PM
I upgraded my phone but the delivery has been delayed. From what date does the 14 day cooling off period apply? Is it from the date I ordered or the date the phone is delivered?
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12-03-2019 11:25 PM
As far as I know legally you get the phone in your mit, ring up cancel it, you now have a “worthless second hand phone” that 10 minutes ago was worth £500 now worth £160. Hand over £160 or whatever decided, thank you very much. Contract free phone
12-03-2019 11:42 PM
@acepaul, What you have written makes no sense. If you order a new phone online or over the phone, the 14 dat cooling off period starts once you receive the phone, if you are not happy etc, then you have that period to return it and go back to your original plan, at no expense to you.
I do not understand what you mean by it being a second hand phone and the price of the phone will have dropped so low, as you cannot sell it for the first six months and it is locked to EE for those first six months.
If you are not happy with the way customer service have treated you, you can make a complaint or even speak to someone about this, they are not rude and do not rob you.
You will not get an Orange account anymore, the same with T-Mobile, as it is now all EE, although customers who have one of these can continue with these accounts, but if a customer upgrades then it will be an EE account, for your information.
12-03-2019 11:48 PM
I’m only repeating what was mentioned on my favourite website, just a way of getting expensive phone cheap.
not sure then I thought was from when you sign contract
12-03-2019 11:54 PM
@acepaul, It depends what phone you want and it is not cheap, as you are paying for it through your contract per month instead of buying it from the dealer and paying it in one go, which many people cannot afford. It is a matter of opinion, whether you want to pay it on contract or get it from the dealer or elsewhere and pay the full price.
It also depends what you use your phone for and how much you use it, as you can get cheap phones, it all has to do with quality as well as preference.