why i got message: Additional payer authentication required to complete your pay

[Lesley_W]

Hi @jahtel 

Thanks for coming to our community.

Was this a text message you received? 

Lesley

[XRaySpeX]

It'll be your bank or credit card wanting you to confirm your payment thro' them, probably thro' their app. Where do you see it & what were you doing at the time?

[jahtel]

Hello, I got message when I tried to top up, after entering a new card details and after hitting the pay button. I double checked all details I entered were correct.  Anyway I will contact customer support to see what the problem is.

Thank you for your reply

[XRaySpeX]

The issue is not with EE but with your bank. You need to contact your bank's CS.

[jahtel]

The problem wasnt with my credit card company it was with EE. The SIm I was trying to top up is an "old" plan pay as you go (a "legacy" sim that never lose balance as long as you make a call/text at least once in 6 months and only need to pay as you go top up if balance runs low - remember those?!). Anyway it was EE just wanting to make sure I was still in charge of my EE sim so wanted to me to confirm myself by phone and then top up. Now I am set up to be able to do online myself through my account. 

thank you to all that replied. 

[XRaySpeX]

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@jahtel wrote:

The SIm I was trying to top up is an "old" plan pay as you go (a "legacy" sim that never lose balance as long as you make a call/text at least once in 6 months and only need to pay as you go top up if balance runs low - remember those?!).

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Yes, exactly the same as modern PAYG SIMs.