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subscription pack

Leah0809
Explorer

‎26-12-2022 06:16 PM

Payment for my monthly subscription pack hasn't been taken so I have data etc. I have got enough money in the bank so unsure why this has happened. When I try to make payment myself this message come up. 

Anyone else having the same issues? 

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎26-12-2022 06:21 PM

@Leah0809 : What msg comes up? You don't say.

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Leah0809
Explorer
In response to XRaySpeX

‎26-12-2022 06:25 PM

4C12F0C6-BC73-4A92-9B66-746C842D35EB.png

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Leah0809

‎27-12-2022 08:41 AM

Hi @Leah0809

Thanks for coming here. 

Can you try using the fast payment online, does this work for you? 

Leanne.

0 Helpful