sim not arrived

[atomick]

new ee customer, i ordered a sim and order acknowledged on 23rd august. it still hasn’t arrived. impossible to get answers on the app.

[Chris_B]

@atomick  it sounds like your order didn’t actually go through and the  reply that you’ve got it’s just an automated message,  

[Linzi_H · Accepted solution]

Hi @atomick 

Welcome to the Community.

I'm disappointed to hear that your new SIM card hasn't arrived yet, as this should have been delivered at the latest within 3-5 working days through Royal Mail. 

If you made a payment for your new Pay As You Go SIM, please call our team and they'll be able to double check the order.

If this was a free SIM, you're welcome to order another one, and we'll get that in the post and delivered as soon as possible.

Linzi