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sim missing - how to get a copy

es9
Investigator
Investigator

‎06-06-2022 10:55 AM

Hi there, I need your help!

 

I lost my SIM card, and I am traveling now  - how I can order the SIM card to my home in UK or can I Get eSim online?

 


thanks for answer

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎06-06-2022 11:15 AM

Hello @es9. 

 

Thanks for coming to the community. 

 

Are you currently abroad?

 

Our customer care team can order a replacement to your home address. 

 

Katie 🙂

0 Helpful
es9
Investigator
Investigator
In response to Katie_B

‎06-06-2022 11:26 AM

Dear @Katie_B 

 

thank you for your quick answer. 

 

Yes I am already abroad and it seems that my number is not working anymore. 

I do not know what to do in case of these situation. 

 

I am using the same email and home address like before.                                                       Can I order copy on my uk address?

 

0 Helpful
Katie_B
EE Community Support Team
In response to es9

‎06-06-2022 11:34 AM

Hello @es9. 

 

Could I confirm you are a pay as you go user?

 

Was your number working OK at first?

 

How long have you been abroad?

 

Katie 🙂

0 Helpful