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I have data but nothing will stream

Mudshark
Investigator
Investigator

Hi, My data run out on my old pack so i upgraded to a new 5 gb pack . I have paid and the new pack is now registered and has updated the allowances in my account.  The problem is i cannot stream or download anything unless i connect to WiFi, nothing will go via my data connection. I have restarted my phone several times and ensured that in connections the data is switched on. Any Ideas. Thanks

8 REPLIES 8
bristolian
EE Community Star
EE Community Star

If you text AL or BALANCE to 150, what does it report?


The text, and response, is free.

XRaySpeX
EE Community Star
EE Community Star

@Mudshark : Did you text NOW to 150 after buying the new pack?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Yes, i did txt NOW to 150 Thanks

Typing AL says i have 5.4Gb remaining until July. etc etc. Thanks

My current status. But unable to use data.

Screenshot_20220604-230426_My EE.jpg

James_B
EE Community Manager
EE Community Manager

Hi @Mudshark,

 

Welcome to the EE Community. 🙂

 

Are you able to make calls and send texts?

 

James

Update: Yes I could make calls and txt, but no data action. But, today its working haven't changed a thing, the data just started to stream as normal watching YouTube and listening to the radio. Thanks to all who contributed. 🙂

Christopher_G
EE Community Support Team

Glad it seems to have sorted itself out, @Mudshark.

 

Thanks for letting us know. 🙂

 

Chris