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Problem choos pack

Yanawweis
Visitor

Good morning! I am from Ukraine and in the last year I was in UK and used EE. I arrived to my homeland in October. In this year few days before I came in UK and pay top up for my tel number. I didn't can to choose pack in My EE app, I allways get mistakes or error. What is happen with my SIM? Who can help me with this

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Yanawweis  your Sim card is gone into hibernation for lack of use you will need to call customer services to get it reactivated. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.