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reactivate my sim

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Kez40
Visitor

‎27-07-2023 11:24 PM

Hi,

I haven't used my sim in a while and my service seems to be deactivated. I've tried calling 150 to reactivate but it says i need credit however the sim has credit. When I sign in on EE.co.uk i see i have £8.10 and everything looks normal.

0 Helpful
10 REPLIES 10
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XRaySpeX
EE Community Star
EE Community Star
In response to Keanu1

‎10-06-2025 11:54 PM

@Keanu1 : Once your SIM has gone into hibernation it is too late to top it up. You have a further 3 months grace period to call EE to reactivate it before it is lost completely.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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