payg account hard-locked: £5 credit shows in app but 150/sms blocked

SayidX · ‎02-04-2026

hi, i need a community manager to help me with a manual line refresh. my 4g data works for rcs, and the ee app shows i have £5 credit, but i cannot call 150 or send/receive any texts. it says 'service unavailable' when i try to buy a pack. i think my voice/sms service is stuck in a technical suspension. can someone please help me unblock it?

SayidX · ‎02-04-2026

Then what is

SayidX · ‎02-04-2026

Then what is the solution

SayidX · ‎02-04-2026

Then what is the solution

@XRaySpeX

XRaySpeX · ‎02-04-2026

As I've indicated I can only think it has gone into hibernation & beyond. That's the only " technical suspension" I'm aware of on PAYG.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SayidX · ‎02-04-2026

Then what is the solution

SayidX · ‎02-04-2026

Is there even a solution @XRaySpeX

If not can you give my PAC code and refund my EE credits

SayidX · ‎02-04-2026

Can a community manager help me

XRaySpeX · ‎02-04-2026

This is a user discussion group. We don't issue PACs & refunds. You need to call CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP