pay&go top up issue

deano12345
Explorer

‎05-12-2024 02:40 PM

pay&go top up unsuccessful even though i have put on plenty of credit. Tried texting NOW, PACK15 nothing works

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎05-12-2024 02:45 PM

Are you saying the top-up of credit didn't work or the buying of the £15 pack from it?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
deano12345
Explorer
In response to XRaySpeX

‎05-12-2024 03:33 PM

the top up of £15 was successful and showing as credit. The 15 top up has not renewed.

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deano12345
Explorer

‎05-12-2024 03:52 PM

ive sorted it thanks, 

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XRaySpeX
EE Community Star
EE Community Star
In response to deano12345

‎05-12-2024 03:54 PM

What was it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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