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pausing automatic PAYG monthly payments while abroad

ae_
Visitor

I would like to stop my monthly payments as I am in a different country where EE doesn't work. I keep getting charged monthly but I am not using EE. And there is no way to change that setting on the app or website, which is quite frustrating. I am trying to avoid calling EE directly to avoid exorbitant costs for calling abroad. I don't see a way to e-mail customer service. Can someone help me please? Thanks! 

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @ae_,

Welcome to the EE Community. 🙂

Please see Setting Up Card Payments on Pay As You Go for help with making changes to a recurring or direct card payment.

James

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1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @ae_,

Welcome to the EE Community. 🙂

Please see Setting Up Card Payments on Pay As You Go for help with making changes to a recurring or direct card payment.

James