Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

pack not renewing

lubru
Valued Contributor
Valued Contributor

‎05-11-2022 02:08 PM

Hi EE, I have enough credit for pack to renewed today, but it won't renew, never happened before....can you contact me and so check my account? Thanks!

0 Helpful
3 REPLIES 3
lubru
Valued Contributor
Valued Contributor

‎05-11-2022 02:06 PM

Hi EE, the same is happening to me, pack doesn't renew despite having enough credit. Could you please get in touch and check what's going on? Thanks!

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎05-11-2022 02:16 PM

No one will contact you from this user discussion group other than thro' the medium of these forums by posts such as this. Anyway we haven't the faintest idea who you are.

Which pack did you have?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
grsdev
Expert Contributor
Expert Contributor
In response to lubru

‎05-11-2022 03:13 PM

@lubru Nobody with access to your account and the ability to help is on this user forum. All you can do is get in touch with customer services on 0800.079.8586 from a landline or on 150 from your mobile if you have 25p worth of credit left.