cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

myee not letting me log in

Deborah1967
Visitor

keeps asking me to add a number then says already has an account . keeps going found in circles . had the app for years and never had a problem . it was working last week as i topped up . what has happened ?

1 SOLUTION

Accepted Solutions
Jon_K
Former EE Employee

Hi @Deborah1967.

 

Welcome to the community.

 

It sounds like your account is stuck in a setup process loop.

 

I'd recommend getting in touch with our Customer Care team so they can complete the set up for you.

 

Jon

View solution in original post

1 REPLY 1
Jon_K
Former EE Employee

Hi @Deborah1967.

 

Welcome to the community.

 

It sounds like your account is stuck in a setup process loop.

 

I'd recommend getting in touch with our Customer Care team so they can complete the set up for you.

 

Jon