myee not letting me log in

[Deborah1967]

keeps asking me to add a number then says already has an account . keeps going found in circles . had the app for years and never had a problem . it was working last week as i topped up . what has happened ?

[Jon_K · Accepted solution]

Hi @Deborah1967.

Welcome to the community.

It sounds like your account is stuck in a setup process loop.

I'd recommend getting in touch with our Customer Care team so they can complete the set up for you.

Jon