05-08-2022 08:13 AM
keeps asking me to add a number then says already has an account . keeps going found in circles . had the app for years and never had a problem . it was working last week as i topped up . what has happened ?
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05-08-2022 10:00 AM
Hi @Deborah1967.
Welcome to the community.
It sounds like your account is stuck in a setup process loop.
I'd recommend getting in touch with our Customer Care team so they can complete the set up for you.
Jon
05-08-2022 10:00 AM
Hi @Deborah1967.
Welcome to the community.
It sounds like your account is stuck in a setup process loop.
I'd recommend getting in touch with our Customer Care team so they can complete the set up for you.
Jon