Re: EE Roaming - Getting ready to use your phone abroad

danonne · ‎04-08-2022

Thanks for the post, however, I am still having some trouble...

I have had a new PAYG SIM sent to me abroad. When I receive a call, it goes straight to voice mail and I get an sms about the missed call. I cannot make any calls as well it seems. I tried to follow your instructions regarding activating roaming on PAYG, but I cannot find the option for Parental Control and Data after clicking on Account Settings. Cann somebody help please?

XRaySpeX · ‎04-08-2022

@danonne : Sending a PAYG SIM out abroad w/out 1st using it in earnest in the UK just doesn't work. EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

View solution in original post

Christopher_G · ‎04-08-2022

Hi @danonne

Welcome to the community.

Those parental controls settings are only available for pay monthly customers. To activate a pay as you go SIM card for roaming, you have to make a call or send a text message from it within the UK.

Without doing that first, the SIM will not work fully outside of the UK.

Chris

XRaySpeX · ‎04-08-2022

@danonne : Sending a PAYG SIM out abroad w/out 1st using it in earnest in the UK just doesn't work. EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)