11-10-2023 09:00 PM
I have been living abroad and not using my EE Uk phone number. I have tried topping up on line to reinstate but am not able to do so.
Solved! See the answer below or view the solution in context.
11-10-2023 09:13 PM
@Nicrobe : Your PAYG SIM has probably gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
11-10-2023 09:13 PM
@Nicrobe : Your PAYG SIM has probably gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.