i have credit but my pack as not renewed tells me i need 2 top up

[stev71]

i have credit but my pack as not renewed tells me i need 2 top up

[Michael_D]

Hi @stev71 

Welcome to the community.

Can you text BALANCE to 150, does the text that you receive say that the credit is there to add the pack?

If it is showing there, please try to text NOW to 150 to restart the new pack.

Let me know how you get on.

Michael

[Mary192]

I have the same issue. It says I have £10.05 in credit but when I try to add a pack (Pack10) it says “To buy your £10 pack again, simply top up £10 and your pack will start automatically”. It won’t allow me to add a pack.

[Christopher_G]

Hi @Mary192 

Welcome to the community.

What happens if you text NOW to 150?

Chris

[Mary192]

It says I need to add credit to pay for my pack

[Christopher_G]

Thanks for trying that, @Mary192 

Could you try texting ALL PACKS to 150, then following the options for the pack you want. Is that what you were trying before?
Chris

[XRaySpeX]

@Mary192 : What does texting AL to 150 from your no. fully report verbatim (it is free)?