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i can't make a call

Alvin8
Visitor

‎12-08-2024 08:58 AM

I topped up 15 pounds yesterday but I still cannot make a call today. The current credit is 0.

0 Helpful
2 REPLIES 2
Peter_W
EE Community Support Team

‎12-08-2024 11:06 AM

Good morning @Alvin8, welcome to the EE Community 😊

Thanks for reaching out to us about this too, I definitely want to make sure we can get you back up and running with your calls. 

Is this a brand new SIM that you've purchased recently, or is it one you've been using for a while?

Peter

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎12-08-2024 05:45 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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