The EE Community

App and website crashes

I have been trying to upgrade for 2 days! On the final page the app says "something went wrong, try again" and the on the website the last page comes up says "this page can't be found". I also tried to call and speak to someone, it automatically redi...

Nothing on this website works!

Sim not delivered

Placed an order for a new sim only deal on 26/04/25. Haven’t received my order but had a text requesting how the delivery was, can’t track the product on the app or online 

Triangle with exclamation mark

I have a triangle with exclamation mark showing when managing devices on WiFi network. What does this indicate.

what a useless way to post

Ask gemini. Avoid EE call service. After moving house ...Avoid EE call centers. I have been ask about my adress 10 times! 2 help desk staff! Useless.Money black holes if you not paying attention or dont ask for repetitions. I mean: can you tell me th...

Hub flashing green solid green

My WiFi all of a sudden died. Now the hub just flashes green then goes solid green and back to flashing. Tried turning the power off. I've tried the reset button which seems to do nothing at all ? 

Payment arrangement payment issue

Hi chat, I have a payment arrangement with EE, but I recently lost my job and I have no money to live on as my final salary was £0 due to overpayments. I am applying for UC and I also have a new job interview next week: if all goes well I could have ...

Hi how to I contact EE and change my number when they are closed?

new router smart hub question

hi just got new router and its the smart hub i believe is the basic router. however i have signed up for fiber 36 essentials and is suppose to come with the smart hub plus according to the website . i am also paying for wifi enhancer but this only wo...