how can i cancel my order

boboro · ‎11-03-2026

I bought the pay as you go 10% saver plan on Saturday, March 7th.
But EE hasn't heard from me until today. The item hasn't arrived and I can't tracking. I think I put a foreign number so I don't get a text message.
I connected with a counselor on chat and phone calls, but I couldn't get a proper response to the cancellation. Even the counselor couldn't find my order.
How can I cancel this and find another way to reorder it?

Northerner · ‎11-03-2026

Hi @boboro

You'll need to speak to EE CS on 150 or via the below contact us numbers:

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎11-03-2026

Hi @boboro

You'll need to speak to EE CS on 150 or via the below contact us numbers:

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.