can not make or receive calls

[ddac]

make calls im in uk & i have active £10 sub pack also £2.50 credit

[ddac]

please help i cant make calls im in uk & i have active £10 sub pack also £2.50 credit

[XRaySpeX · Accepted solution]

@ddac : Where are you calling?

What does texting AL to 150 from it fully report verbatim (it is free)?

[ddac]

i cant call anything not even able to calm 150

[ddac]

Your current balance as of today 19:16 is £2.40. You have 500 minutes, unlimited texts and 45.4GB remaining until 05/03/2023 for your £10 Pack. Your remaining data includes 5.0GB of rolled over data. Your last top up was £2.00 on 02/02/2023 at 15:45. For more info on your packs, add-ons or free boosts, go to MyEE

[XRaySpeX]

Well, you have the allowances to make normal UK landline & UK mobile calls. You have enough credit to call 150. 

Have you Checked Status of the Network Status Checker there and reported your problem via that link?

[ddac]

Your current balance as of today 19:16 is £2.40. You have 500 minutes, unlimited texts and 45.4GB remaining until 05/03/2023 for your £10 Pack. Your remaining data includes 5.0GB of rolled over data. Your last top up was £2.00 on 02/02/2023 at 15:45

[ddac]

i 50 years old with learning difficulty so normally call to speak to someone everything was ok till tech updated my settings for picmessage sorry what do i check??

[XRaySpeX]

Click on the link I gave you, enter your postcode & mobile device or nearest similar & then "Check Status". It'll tell you about any issues at nearby masts.