been charged for a topuop I know nothing about

[Brad59]

On 08/06/2023 I was charged for a topup that I don't know anything about. I was charged £13-50. My topup date is always 10th of the month. On 10/06/2023,I was charged £13-50,as usual for my topup. But I need to know why I was charged £13-50 on 08/06/2923. Can someone look into this please?

[Katie_B · Accepted solution]

Hi @Brad59. 

We have no account access here on the community to look into this for you but our customer care team on 150 will be more than happy to help.

It would be great if you could keep us updated here on the community. 

Katie