account says closed but is not

grumpy1955 · ‎19-09-2026

have tried to make a top up payment but can not as is says account closed when it is not

Northerner · ‎19-09-2026

Hi @grumpy1955

You'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

grumpy1955 · ‎19-09-2026

after having account unfrozen i am unable to put credit online as it claims account closed which is not

XRaySpeX · ‎19-09-2026

Why/How was it frozen in the 1st place? How did you get it unfrozen?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Northerner · ‎19-09-2026

Hi @grumpy1955

You'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 for mobile and 0330 123 1105 for Broadband..

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.