Why isn’t it renewing?

[Alf92]

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I am on VIP offer of £10 everything pack for £7.50

I usually wait till the day it expires and i get a text saying you need to top up for it to automatically renew. However for this month i topped up in advance.

Now I have £7.50 credit and its telling me i don’t have enough credit so the pack isn’t renewing…

Went to EE on twitter for support turns out they no longer have a support there and instead redirect you to their help page here in the EE app. Tried to call them and guess what, their support number is Temporarily Unavailable.

Absolute joke, I still have £7.50 in my account like i always do for top up and they still haven’t renewed my plan 

[XRaySpeX]

The £10 VIP Everything Pack is a v. old legacy pack. EE has probably withdrawn it now. Hence why it never reminded you.

The cheapest pack is now £10. What does texting ALL PLANS to 150 offer you?

[Alf92]

They did remind me with a text this morning saying I need top up £7.50 again for it to renew. But what happened was I topped up yesterday in advance thinking it will auto renew seeing the credit in my account. It didn’t.

Just got off a call, telling me that VIP offer is now expired lol. An equivalent SIM only plan price would only happen if I go with their EE Broadband which is more expensive than my current one…

Anyway, after the call ended I topped up again with £7.50 and it actually renewed. So the pack still works and isn’t expired.

It just prefers that I top up only after It sends me a text saying top up, not in advance.

Now Im chasing a refund for the initial 7.50 top up that just didn’t work and just sat in my account 

[XRaySpeX]

PAYG credit is not generally refundable nor transferable, but it's worth calling CS to see if it can be done in your case.