Why don't I have access to live chat?

[rudeman]

Hello,

I don't have access to live chat in the EE app despite having a PAYG number. The 'Help' section looks like this:

 The 'Home' section looks like this:

 

Does this mean my SIM/number is not activated? I can currently receive texts but not send them, and cannot make or receive calls.

Thanks! 

[rudeman]

Ok thanks.

So as long as I keep topping up the I'll keep the number. Is there anyway to view how many days the SIM has of remaining active? Just so I can check the topping up is keeping it active.

[XRaySpeX]

No, you need to keep count yourself.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[rudeman]

Thank you 🙂

I'll just have to top it up to keep it alive.