Where is PAYG unlimited data?

[TrojansGhost]

I have just been trying to add an add on of the £40 unlimited data, but the option is no longer there for some reason.

I normally have to start a tiny pack, then buy the unlimited data add on. Is there not just a way to buy unlimited data from the start?

Thanks!

[TrojansGhost]

So how's this for stupid? I sent the text saying I want the £40 unlimited data pack as quoted in their text and it replied saying I need £50 to buy the £40 pack!?!?! **bleep**?

TG.

[XRaySpeX]

Yeah, that's right! Before you had no active pack; now you do, the £30 pack.

You should have no probs as long as you have an active pack >= £10.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted

[TrojansGhost]

Getting annoyed now. So I bit the bullet and just tried to buy the add on at £50 and it now says it can't do it for some reason. I can even do it on the app or website as no add on links work. Getting sad. 😪

[TrojansGhost]

Yet another problem. I thought I would just renew the subscription pack going for the £35 125gb option. I sent the text then it came back with an update option list saying that the option is now £30 for 100gb. Okay. So I opted for that and still there is a problem as it just says it doesn't recognise that choice. It's giving me the choice. I'm not making it up! 🤯

[Leanne_T]

Hi @TrojansGhost 

If you give us a call on 150 our pay as you go guides will get this looked into for you and help you with the data add-on. 

Leanne.

[Profile closed]

This is exactly what happend with me last year, where I created a topic about this asking EE to fix the problem,  but they dont care at all, because of it I had to buy 20£ pack, but this month there is even more problem with it. EE should have keep reputation and at least try to fix the problem, but all their advise is to call 150

[TrojansGhost]

So here's the outcome. I call 150 and the option for £40 unlimited is there. Sorted.

Here's the problem EE. You need to fix all the app links. Fix all the Web links. Also make them both more navigational for PAYG, not just for contract people. We are a bit portion of you custom, so please take care of us better. It would take one person about an hour to look at and I bet you would save losing many many customers.

Thanks for all that contributed. 👍

Until next month, ta ta. 🤣

TG.

[yobo]

yes im getting same and then dosent work

[yobo]

please fix the unlimited data

[James_B]

Hi @yobo,

Have you tried purchasing the add-on by calling 150?

James