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Where is PAYG unlimited data?

TrojansGhost
Investigator
Investigator

I have just been trying to add an add on of the £40 unlimited data, but the option is no longer there for some reason.

I normally have to start a tiny pack, then buy the unlimited data add on. Is there not just a way to buy unlimited data from the start?

Thanks!

26 REPLIES 26
Leanne_T
EE Community Support Team

Hi @TrojansGhost 

Thanks for coming to the community. 

If you text ADD DATA to 150, the reply will let you know what data options are available. Or, you can visit add-on.ee.co.uk

Leanne 🙂

When I text the add on only goes up to £20 for 10GB. The link just gives me this broken issue.

https://ee.co.uk/plans-subscriptions/mobile/addons-payg

I've now had to buy a 50GB pack instead of an add on, which is a total waste of money as that will be gone in days and I cant afford to do that again. Please help. 🤞🙏

@TrojansGhost  
Currently available packs 
 

IMG_0129.jpeg

Now depending on when you took out this PAYG the packs have now changed and I can not find an unlimited add on for PAYG.  What was once available doesn’t mean it’s still  available as a data add on.   

IMG_0130.jpeg

 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
TrojansGhost
Investigator
Investigator

Both the above link and the app link to add ons are broken. Can this be looked into so I can see what to purchase please.

Thanks.

Christopher_G
EE Community Support Team

Is this one of the links that isn't working for you, @TrojansGhost: add-on.ee.co.uk ?

Chris

Profile closed
Not applicable

He trying to say, there is no more option to choose a 40£ unlimited data add on, ee removed this option, why you copy this link insted of answer ? And all these internet add on  - doesnot work, as you cannot buy it - system error, just fix your broken ee system first

Yep. All links are broken. The app doesn't let you buy add ons as the link is broken. The app is actually really poor to navigate. Every time an update is required it makes it worse.

So, currently there is no unlimited data payg, correct? The most I can buy is now the £30 125gb data pack?

Thanks for your additional input

TG.

The biggest data add-on you could get was the 10 GB for £20 cuz you didn't have an active pack at the time. Once you have an active pack of £10 or more you can buy the unlimited data add-on for £40. You can do this by texting ADD DATA to 150 or visiting  add-on.ee.co.uk/purchase . SeeCapture.JPG

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Oh wow. So I just typed a big messaged explaining the outstanding problems. Then while I was waiting I thought I would try the add on text again and now it shows the £40 unlimited! I feel a fool. But it still hasn't been there on numerous occasions even after I set up a pack.

I will keep you posted if I still have problems!

Thanks so far!

TG.