What's the difference between a ee Pay monthly sim and a PAYG one?

Zuleika · ‎21-01-2023

I've seen it written somewhere that if you swap from a monthly plan to PAYG keeping the same number you need to ask for a new SIM

Apparently not all ee agents discussing this change know that .

XRaySpeX · ‎21-01-2023

@Zuleika : No, you should be able the continue using the same SIM. You 1st have to call CS to give 30 days notice of your contract & ask to be moved to PAYG. Your SIM then takes on a PAYG plan.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Zuleika · ‎23-01-2023

Thing is I've done all of that but issues remain despite many conversations with various agents.
Now I have the sim they sent on the 17th in my phone ,I got another message on the phone on the 21st saying "a new sim is on it's way ". Hence my question.

Sent from my iPad

Chris_B · ‎23-01-2023

@Zuleika There was once a need for a new sim but that no longer applies.