If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number.
When would my phone number go into hibernation?
If you’ve had no chargeable activity on your account for 60 days, we’ll send you a text to make sure you’re still using the SIM card and you’d like to keep the account active.
If you haven’t used your phone for any chargeable activity for 179 days, your account will go into hibernation and any credit will be removed. But don’t worry; at this point it’s not too late to reinstate it – just get in touch with our Customer Care team.
My number has been placed in hibernation; how can I stop this?
When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.
After 269 days of inactivity we’ll send you a text to let you know the number will be disconnected within 24 hours.
After 273 days the number will be recycled and lost.
What is a chargeable activity?
- Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
- Topping up your account.
- Buying a pack or an add-on.
Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity.
Any of the chargeable activities can be made in the UK and abroad to keep the account active.
If you have any questions, just tap “Reply” below.
