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Using mobile abroad

Rollotreadway
Investigator
Investigator

‎04-06-2024 01:23 PM

I've received a text saying that as I haven't made a chargeable call or text for six months, my credit will be lost and my number will be disconnected in the next three months.  However I have been using the phone whilst I have been abroad so cannot understand why I have received this message

0 Helpful
13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star
In response to Rollotreadway

‎04-06-2024 04:51 PM

Would you happen to be on an EE 3G plan such as previous Orange & T-M users were transferred to?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Rollotreadway
Investigator
Investigator
In response to XRaySpeX

‎04-06-2024 04:53 PM

No, I've always been with ee 

0 Helpful
Prometeomail
Investigator
Investigator

‎05-06-2024 04:42 PM

@Leanne_T , there have been dozens of reports in the forum of the same issue in the last few days. Both me and my wife got the issue at the same time. When is EE going to look into the underlying problem?

0 Helpful
Leanne_T
EE Community Support Team

‎06-06-2024 11:15 AM

Hi there @Prometeomail 

To get the account looked into, please call us and our pay as you go guides will get this looked into for you both. 

Leanne.

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