Urgent - Saying No data, and unable to contact Support as "insufficient funds".

[mrwadders]

Hello EE Support,

This is the only way I can see to contact you, which is appalling service. My account auto-topped up with 52GB data on 1st April, and I have 51.7GB remaining. About 11am this morning, my data stopped working, despite having full 4G service. 

To make matters worse, I'm unable to speak to anyone on the phone, as when I call 150, am told I have insufficient balance. This is a technical issue, and you're not even giving me the ability to contact technical support. 

I try online to find support, but it all leads back to either phoning, or speaking to the community. 

Please can someone at EE reach out to me to get this resolved ASAP? 

Thank you

Simon

[gabbyw_]

i am having the same problem, as of the same time as well

[rara202122]

Thought it was just me too, I am currently on hold and have been for the past 24 mins... will update when I hear back 

[rara202122]

They are saying that they have had a high influx of calls from payg customers with the same problem. He is now making a few changes to my account to see if it will fix it, he has added data and credit on to see if it helps to "kick the account active again".. if it doesn't resolve in 2 hours then they have sent me a link to click and they will call me back.. Long short of it all, it will get fixed when it gets fixed, just be patient 🙃🙃

[rara202122]

it seems to have worked once I reset my phone - so maybe try to call via wifi calling and go through the same process. hope this helps! 

[mrwadders]

Thank you, appreciate your input! Actually didn't realise I could call via Wifi. Am now on hold..

[XRaySpeX]

@mrwadders : What does texting AL to 150 from your no. fully report verbatim (it is free)?

This isn't CS but a user discussion forum.

[mrwadders]

Was ablt to call 150 via Wifi (something I was not aware of til rara mentioned). They are inundated in PAYG users having the same issue. They made a few changes to my account, and asked me to restart my phone. Now all sorted.