Dear EE Support,
I’m extremely frustrated with the quality of your service today.
I currently have no access to mobile internet — which caused a real inconvenience, as I wasn’t even able to end a Lime bike ride due to your network not working. Your app doesn’t load, and I have no internet connection at all.
This issue is present across different areas of the city. The phone shows full 4G signal, but nothing loads. I have restarted my phone multiple times, but it didn’t help.
What’s even more confusing is that when I try to call 150 or access support through the app, I’m told I have insufficient balance. This makes no sense — I have £30 on my account and an active subscription with unlimited calls.
Please resolve this as soon as possible and explain what is going on. This level of service is unacceptable.
