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Unable to receive international text on PAYG

tracey510
Investigator
Investigator

‎01-11-2022 08:43 AM

I received a call from an EE operator offering to change my PAYG package. Since speaking with him, I can send, but not receive texts to overseas. I have switched the SIM card to a different phone, but this still does not help. 

0 Helpful
22 REPLIES 22
tracey510
Investigator
Investigator
In response to James_B

‎01-11-2022 03:32 PM

Hi James, nothing of the sort, which is why I am now thinking that the phone call may not be relevant to my problem at the moment. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to tracey510

‎01-11-2022 03:36 PM

Hi @tracey510,

Please get in touch with Customer Care so a member of the team can take a quick look at your account.

They'll be happy to help. 🙂

James

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tracey510
Investigator
Investigator
In response to James_B

‎01-11-2022 06:56 PM

Thank you James - spent over 2 hrs with tech support. Unfortunately unable to resolve the issue but much appreciation to you for guiding me throughout the day 

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