Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trying to change debit card

Toopie28
Investigator
Investigator

‎09-12-2022 04:23 AM

 I've managed to get to the payment page.   I click on add a credit card. Fill in all details. Hit submit and it will show that the credit card number has not been entered. It has. 

 I need to change this as a payment is due in 4 days and I'm out of the country.  Meaning my Wi-Fi is going to go off at home.  And with it all the security cameras!!!

 There's no chat or email to get in touch with anyone. I can't call as I'm overseas and I did try and was on hold for 50 mins.  You have to pay for overseas calls.

Help!!!

22 REPLIES 22
James_B
EE Community Manager
EE Community Manager
In response to Mrt21

‎20-12-2023 10:12 AM

Hi @Mrt21,

Our Customer Care Team will be happy to amend your card details if you get in touch on 150.

James

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mrt21

‎20-12-2023 06:48 PM

@Mrt21 : If you entered the wrong details of your card, no pack will have been bought. So just buy the pack again & enter the correct card details when buying the pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Mahboob5374
Visitor

‎16-01-2024 08:50 PM

You need to call the EE on 150 

0 Helpful