Transferring pay as you go number

[Mfortune86]

Hi all, 

I recently lost my phone which had a pay as you go EE sim card in. I have since purchased a new phone with another EE pay as you go sim. Is it possible that I can get my old number back? Im having trouble signing in to emails etc on the new phone as they keep sending a text to my old number to confirm it's me 

Thank you all in advance 

[Chris_B · Accepted solution]

@Mfortune86  You need to request a replacement SIM card not just get a new sim.  You can do this by going to a EE store with in date photo ID or by calling customer support.