Transferring my number and my £20 payg

[Adnan7861]

Hi guys,so I recently decided to move to ee. I bought a payg pack the £20 which gives you an extra 40gb data.I decided to also transfer my number online when buying the pack as it gave me the option to.today I recieved my pack at 2pm.I currently have my sim in my phone and I just want to know how long till my old number transfers over and if I will get the £20 pack without having to buy it again.I moved from giffgaff to ee.

[XRaySpeX]

What does texting AL to 150 from it fully report verbatim (it is free)?

[Adnan7861]

hi guys,I have bought the £20 pack a few days ago as I am new to ee and I chose to transfer my number.my number and everything else has transferred but my £20 has not started yet.I call 150 and it says I have a £20 pack waiting to start make sure to top up or the cost will be taken from my credit.I text AL and it says I have £0.00 and I call someone as I saw that when you call someone it will start but it just says I can’t make the call and I can leave a message to tell them to text me back.I bought the pack as it only gives you 70gb for new customers.

[Adnan7861]

Hi guys,I have bought the £20 pack (70gb as I am a new customer) and I decided to transfer my number when I bought it and everything has transferred over but my pack hasn’t started yet.I call 150 and they tell me I have a £20 pack waiting to start make sure I top up as the cost will be taken from my credit and I text START and they tell me I have £0.00 and I saw that if you call someone it will start but I did and it didn’t start. Please help as it’s starting to frustrate me as I paid £20 and still haven’t got my 70gb data 

[XRaySpeX]

@Adnan7861 : I ask you again, What does texting AL to 150 from it fully report verbatim (it is free)?

[Adnan7861]

It says

Your current balance as of today 15:27 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[XRaySpeX]

You don't appear to have a pack. What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

[Adnan7861]

 It says this that to set up card payments but I bought it already the sim with the pack £20 but it won’t give me the data

[XRaySpeX]

@Adnan7861 : & the Allowances bit? I said to use the online MyEE.

[Adnan7861]

 this is my allowances 

[XRaySpeX]

Yes, you have no pack but the £20 has disappeared. Complain to where you bought it from.