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Topping up but have no data added

Brooke25
Explorer

‎11-05-2022 07:19 PM

Have recently topped up my phone twice but have received no data allowance. And need data to be able to work. How can I sort this out? 

17 REPLIES 17
XRaySpeX
EE Community Star
EE Community Star

‎11-05-2022 07:24 PM

@Brooke25 : What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

‎11-05-2022 07:24 PM

@Brooke25  Has your credit purchased a pack yet ?  or have you purchased a data bundle?   Your credit can not be used to pay for data on the fly as you use data. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Brooke25
Explorer
In response to Chris_B

‎12-05-2022 07:01 AM

I got a normal bundle for a month and nothing has come through I have the
credit but not the data has been like this for 3 months now so should have
£30 worth or data.
0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Brooke25

‎12-05-2022 08:28 AM

Hi @Brooke25,

 

Welcome to the EE Community. 🙂

 

Did you text AL to 150 as @XRaySpeX suggested?

 

James

XRaySpeX
EE Community Star
EE Community Star
In response to Brooke25

‎12-05-2022 10:44 AM - edited ‎12-05-2022 10:45 AM

@Brooke25 wrote:
has been like this for 3 months now so should have £30 worth or data.

Unlikely! Packs & data add-ons only last 30 days.

AL please?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mart13
Visitor
In response to James_B

‎27-08-2023 06:58 PM

How can I no credit

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Mart13

‎27-08-2023 09:03 PM

@Mart13 : Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Snadyb123
Explorer

‎05-12-2023 10:50 PM

hi, i have added £10, then another £20, still my data wont work, i texted AL to 150, it says i have 500 mins, unlimted texts & any rolled over data, im  not entirely sur ehow they make it so difficult, seem to just be throwing money away, pain in the **bleep**

0 Helpful
Leanne_T
EE Community Support Team
In response to Snadyb123

‎06-12-2023 07:26 AM

Hi @Snadyb123 

How much data showed remaining when you text 150? 

Leanne 🙂

0 Helpful