Topping up but have no data added

[Brooke25]

Have recently topped up my phone twice but have received no data allowance. And need data to be able to work. How can I sort this out? 

[XRaySpeX]

@Brooke25 : What does texting AL to 150 from it fully report verbatim (it is free)?

[Chris_B]

@Brooke25  Has your credit purchased a pack yet ?  or have you purchased a data bundle?   Your credit can not be used to pay for data on the fly as you use data. 

[Brooke25]

I got a normal bundle for a month and nothing has come through I have the
credit but not the data has been like this for 3 months now so should have
£30 worth or data.

[James_B]

Hi @Brooke25,

Welcome to the EE Community. 🙂

Did you text AL to 150 as @XRaySpeX suggested?

James

[XRaySpeX]

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@Brooke25 wrote:
has been like this for 3 months now so should have £30 worth or data.

Unlikely! Packs & data add-ons only last 30 days.

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AL please?

[Mart13]

How can I no credit

[XRaySpeX]

@Mart13 : Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Snadyb123]

hi, i have added £10, then another £20, still my data wont work, i texted AL to 150, it says i have 500 mins, unlimted texts & any rolled over data, im  not entirely sur ehow they make it so difficult, seem to just be throwing money away, pain in the **bleep**

[Leanne_T]

Hi @Snadyb123 

How much data showed remaining when you text 150? 

Leanne 🙂